Effective Date: September 12, 2026
River Valley Mobile Vet Care (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you have regarding your information.
1. Information We Collect
We may collect information that you voluntarily provide to us when you:
- Contact us through our website
- Request an appointment or information about our services
- Submit a contact or inquiry form
- Subscribe to communications, if offered
- Communicate with us by email, text message, telephone, or other methods
- Otherwise interact with our website or business
Information you provide may include your name, telephone number, email address, mailing or service address, and information about your pet that you choose to provide.
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Respond to questions and requests
- Schedule and manage veterinary appointments
- Provide veterinary services
- Communicate with you regarding appointments, services, or your pet’s care
- Provide customer service
- Improve our website and services
- Send business-related communications, when permitted
- Maintain the security and functionality of our website
- Comply with applicable laws and legal obligations
We do not use personal information for purposes unrelated to our business without a lawful basis or your consent when consent is required.
3. Pet and Veterinary Information
Information you provide about your pet may include the pet’s name, species, breed, age, medical history, medications, vaccination history, and other information relevant to veterinary care.
We use this information to provide appropriate veterinary services and maintain veterinary records.
Pet and veterinary information may be shared with veterinary professionals, laboratories, pharmacies, diagnostic providers, or other service providers when reasonably necessary to provide veterinary care or fulfill your requests.
4. How We Share Information
We do not sell or rent your personal information.
We may share information with trusted third-party service providers when necessary to operate our business or provide services to you. These providers may assist with website hosting, appointment scheduling, payment processing, communications, email, text messaging, online pharmacy services, analytics, or other business functions.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, property, safety, or the safety of others.
5. Website Forms and Communications
If you submit information through a website form, that information may be transmitted to River Valley Mobile Vet Care and/or the third-party service used to operate the form.
By providing your contact information, you may receive communications related to your inquiry, appointment, veterinary services, or other business matters.
If you voluntarily provide your telephone number for text-message communication, message and data rates may apply depending on your mobile service provider.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better user experience.
We may use third-party analytics or website tools that collect information about how visitors interact with our website. These services may use cookies or similar technologies.
You can adjust your browser settings to refuse or limit cookies. Some website features may not function properly if cookies are disabled.
7. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including online pharmacies, social media platforms, payment services, scheduling services, or other websites.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.
8. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and veterinary records, comply with legal and professional obligations, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of information and the reason it was collected.
10. Children’s Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.
If you believe a child has provided personal information to us through the website, please contact us so that we can take appropriate steps.
11. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information, which may include the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of certain marketing communications
- Ask questions about how your information is collected or used
Some information may need to be retained to comply with legal, veterinary, accounting, or other professional obligations.
To make a privacy-related request, please contact us using the information below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or applicable laws.
When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. We encourage you to periodically review this page for the most current information.
13. Contact Us
If you have questions about this Privacy Policy or how River Valley Mobile Vet Care handles your information, please contact us:
River Valley Mobile Vet Care
Email: [email protected]
Phone: 501-242-9003
Website: www.rivervalleymobilevet.com
Last Updated: September 12, 2026